Shopping at Sneakerbaas is easy! Our webstore is designed for your convenience and easy to use to ensure a great online shopping experience. Intuitive operation and various search options allow you to find the sneaker you are looking for quick. With the Quick Shopping option your purchase can be placed simple, reliable and fast.
It’s my fist time on Sneakerbaas, how do I order?
Ordering at Sneakerbaas takes you through the following simple steps:
Step 1: Select the product
Use the general search option or search by brand, category, size, color or price to find the desired product. Select the desired product by clicking on it.
Step 2: Add product to cart
Select the color and size and add the product to your cart ('add to bag')
Step 3: Order this product
Enter your address, shipping method and payment method. Check the contents of your cart. Click once your details are correct at checkout ('place order') to finalize the order.
Step 4: Confirm order
Follow the steps to your final order confirmation.
Extra: Follow your order
Follow your order by using the track & trace code send to you by the shipping company after placing your order.
How do I know if a product is in stock?
The sizes are indicated on the product page. Due to the exclusivity of the products we sell, certain products and sizes sell out quickly. Sometimes there are new re-stocks, so check Sneakerbaas on Facebook and Twitter and subscribe to our Newsletter to receive the latest news and updates.
If a product is in the pre-order it means that the product is not delivered immediately. Once a pre-order product at is in stock we will ship it immediately.
How do I know that my order is successfully placed?
If your order is successful, you will receive an immediate automated e-mail to confirm the order and inform you about the appropriate tracking number. This means that the payment was successful.
In exceptional cases it may happen that product is not in stock or that there is a problem with the payment, if this is the case; please contact Sneakerbaas asap: firstname.lastname@example.org
If the product is in stock and payment has been received, you will also receive an email when the order is shipped.
Can I change/cancel my order?
Yes, changing or cancelling an order is possible if the order has not been shipped yet. If an order is cancelled before shipping we reserve the right to charge 10 euros for administration costs.
For more information see returns
Can I use my discount code more than once?
No, a discount code is unique and can only be used once.
I forgot my coupon code; can I get a refund for the missed discount?
No, you can request a new discount coupon code at Sneakerbaas and use it for your next order.
Where is my order?
You can do the following:
• Make sure you have received a confirmation email after placing the order
• Login to your account at Sneakerbaas and check your order in the system
• Use the tracking number provided by the shipping company to follow the order.
I have received the wrong product/size.
Please check the order confirmation email if this is case. Then follow the return shipping process. For more information see returns.
I have received a dirty / damaged product.
Contact Sneakerbaas customer service immediately after receiving your order, so we can help you with the return process. If a product has already been worn, washed or in possession longer than 2 days, Sneakerbaas will not take back the product.
I have not received a confirmation email
Sneakerbaas unfortunately cannot avoid our emails sometimes end up in the spam folder. We encourage you to check your spam box.
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