Which company do you use to ship?
Sneakerbaas ships all orders with a very reputable and reliable shipping companies like:
- FEDEX Parcels
- POST NL
How long does the shipment of my order take?
An order placed before 20:00 on a working day is usually shipped the same day and is usually brought to you in a couple of days by the shipping company. This depends on the country you live in. The delivery of an order is within 14 working days if the product is in stock.
Shipping time (approx.):
- Netherlands: 1 – 2 working days
- Europe: 3 – 5 working days*
- Rest of the world: 6 – 9 working days*
* Please note that local charges (customs duty, sales tax) may be added to your order, depending on your region and local customs Duties.
These charges are at your own expense.
Can I track my order?
Yes, follow your order by using the track & trace code send to you by the shipping company after placing your order.
Can I pick up my order in a store?
Yes you can choose to deliver and pick up your order in the Sneakerbaas Store (Kintgenshaven 1, 3512 GX, Utrecht, The Netherlands). If you choose this option please contact our customer service reps firstname.lastname@example.org first before placing the order.
Can I change my delivery address?
When an order is successfully inserted, it is no longer possible to change the delivery address. If you have an incorrect shipping address provided when placing an order we advise you to contact Sneakerbaas as soon as possible.
Can I change the delivery adress from “collect from store” to my home adress?
Yes, as mentioned above, there is an oppertunity to get your sneakers delivered in our store. If you have chosen for that option but you are not able to receive your package from the store, we provide you with the possibility to send your sneakers to your home adress. Please note: orders with a value less than €100.- have to pay for the shipping costs of €6,95. Because the delivery adress is changed you will receive your order one day later.
Do you ship to my country?
Sneakerbaas practically ships worldwide. If we cannot deliver in the country you ordered from we will contact you immediately.
Do I pay duty and import tax?
Not for shipping in the Netherlands. Duty and import tax are levied if the parcel has reached the shipping address. The recipient of the package must pay these costs. Sneakerbaas is not responsible for these costs and these costs are not paid because we have no influence on these expenses.
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