SneakerBAAS is committed to protect all the data of our customers, website visitors and third parties. Your trust in how we handle and store your data is of high importance to us, we will repay that trust by promising you that your personal information is safe with us. You can visit our website without providing any personal information, unless you log in with your SneakerBAAS account. We use the personal information provided by you to improve the shopping experience and speeding up the process of placing an order. For other activities we will use your personal information only with your approval.
Use of your details
When you engage business with us we are committed to protecting your personal information. We will only use the data to perform the contract we have with you, comply with our legal obligations and for our own legitimate business interests. To perform our contract we need the following personal details: full name, e-mail address, delivery address and payment information. Legitimate business interests could be: improving the website, products and services. To offer the best shopping experience possible we may ask you for your permission to send e-mail updates about our website, new products and price promotions. Of course you are free to unsubscribe from our updates. If you would like to do so please send an e-mail to: webshop@SneakerBAAS.com.
Legal Grounds for the usage of personal information
According to the General Data Protection Regulation (implementation date 25th of May 2018) we have the obligation to inform you on what legal grounds we have to use your personal information. Because you engage business with us we have the obligation to perform the contract. To fulfil said contract we need your personal data to deliver the product and provide customer service and warranty. We need your personal information for the follow actions:
- Exchange products
- Customer service and contact
Besides the reasons mentioned above we may use your personal information when there is a legitimate business interest. This means that we may use the information provided to us to improve our customer service and (personal) customer experience. The protection of personal data is always priority and we will not place business interests above the security of data. The data may be used for the following:
- Reviews and customer satisfaction research
- Contact with our customer service
- Visiting the SneakerBAAS webshop
- Personal account
- Newsletter and e-mail
- Personal advice
- Social media
- Security, Wi-Fi and cameras
When we suspect fraud we have the legal right and obligation to use your personal details. There are other cases where you explicitly give us permission to use your personal information, such as subscribing to our newsletter.
We only give acces to your information to third-parties when they are necessary in the process of fulfilling the contract. These are the parties that have access to your information:
- Delivery partners
- IT partners
- Payment partners
- Marketing partners
- Review collection partners
Third party companies with access to your information may only use the data when they deliver you a service on behalf of SneakerBAAS.
With every visit on our webshop your (temporarily) IP-address will be recognized and we can analyze how you got directed to our webshop. This data can be used in context of fraud prevention and to prevent and detect (attempt of) punishable behavior. We also store and analyze the data to track consumer behavior on our website. Based on your behaviour we can send you personalized promotions, new products, updates that might interest you, content of our newsletters and functionalities of our website. You declare that we may use the information gathered during your visit on our website, and the websites of third parties who cooperate with SneakerBAAS, with your approval. We may also link the information gathered to the details that are currently stored in our system to send you personalized product information an promotions.
Customers are obligated to inform SneakerBAAS in case of any address changes. As long as we have not received any note about change of (delivery) address we cannot be held accountable for deliveries to the old address.
SneakerBAAS has taken appropriate technical measures to ensure the safety of your personal information. Your data is protected 24/7 and handled with care and discreetness.
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The contact details are:
Telephone: +31 (0)30-2682846