How can we help you?
Our customer service is now
- It is my fist time on Sneakerbaas, how do I order?
- How do I know if a product is in stock?
- How do I know that my order is successfully placed?
- Can I change/cancel my order?
- Can I use my discount code more than once?
- I forgot my coupon code; can I get a refund for the missed discount?
- Where is my order?
- I have received the wrong product/size.
- I have received a dirty / damaged product.
- I have not received a confirmation email
- More about orders
- What is the return policy?
- What is the return period?
- Which costs are charged for a return product?
- My sneakers are damaged, what can I do?
- How do I return my order?
- Where do I send my return order?
- How long does it take to get my refund?
- Who will pay for return shipping cost?
- Does Sneakerbaas confirm the arrival of the returned order?
- Why are the shipping costs of my order not refunded?
- Can I change a product from the SALE category?
- Sneakerbaas refunded the wrong amount?
- More about returns
Shipping & Delivery
- Is there a physical store?
- Is it possible to fit sneakers in the Sneakerbaas store?
- Is it possible to return my Sneakerbaas order in the store?
- Is it possible to pick up a Sneakerbaas order in the store?
- Do you sell both men and women sneakers?
- Where is Sneakerbaas located?
- Contact our Customer Service
- Can I reach Sneakerbaas by phone?
- When is Sneakerbaas available?
- On which email address should I mail Sneakerbaas?
- What is the post address?
- Sneaker Baas has not yet responded to my question?
- How can I reach Sneakerbaas?
- More about stores